ARRIVAL TIME
We recommend that you arrive at least 15 minutes prior to your first scheduled appointment. This will allow ample time to fill out a client profile necessary to tailor our treatments to your personal needs, and to relax and enjoy a complimentary cup of tea o water prior to your treatment.
CANCELLATION POLICY
Scheduled treatments are reserved especially for you. We require 48 hours advance notice in order to cancel any service with no charge*. If your appointment is not cancelled within this notification period, your appointment is considered confirmed. Any changes or cancellations made after the 48 hours window are subject to the full charge for each service. Because of this policy.
*Clients using deals or discounts bought from online marketplaces: Appointments can be cancelled only one time as long as it is 48 hours in advance of the confirmed appointment. If you cancel less than 48 hours prior to your appointment time, you will lose the promotional value and the deal/offer will be marked as redeemed.
LATE ARRIVAL
All spa appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals will not be guaranteed extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment for the full service.
HEALTH CONDITIONS
Please advise us at time of booking of any health conditions, allergies, injuries or special needs which may affect your services.
CLEANLINESS
Keeping our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment.
PAYMENT
All major credit cards are accepted. Any gift cards, vouchers, or certificates must be mentioned at time of booking.
GRATUITY
Our listed rates do not include gratuity. A cash gratuity of 15-20% of each service price is appropriate and appreciated.
NOISE
Our spa environment is one of tranquility and relaxation. Please respect all guests’ right to privacy and serenity. Please maintain conversations at a considerate volume.
CELL PHONES
In consideration of our guests, we ask that cell phones and electronic devices are turned off or on silent your stay.